Store Policy

1. My Order

2. Product Authenticity & Guarantee

3. Shipping

4. Returns & Refunds

5. Warranty & Insurance

6. Payment & Taxes

7. Financing Options

8. Sizing

9. Sustainability & Sourcing

10. Repairs

11. Customs, Made To Order and Pre-Orders

12. Customer Service

13. Social Media & Reviews

14. Code of Conduct & Ethics

15. Store Security

16. Force Majeure

1. My Order

What Happens After I Submit My Order Via Your Website?

When you place an order, your credit card goes through a process called an "authorization hold" for the total cost. This step makes sure your card is real and that you have enough money to finish the online purchase. This amount is then set aside and subtracted from your credit card's spending limit. Although this money is set aside and taken off your spending limit, it doesn't actually get sent to us until we officially collect it after ID Verification.

How Long Does A Credit Card Authorization Last?

The "authorization hold" on your credit card can stay active for up to a week. During this time, we have the option to officially collect the money from your account. If we don't do this within the 7-day window, the hold is canceled. The money that was set aside then goes back into your account. How long it takes for this money to show up again in your account usually depends on your bank, but it's generally between 3 to 5 business days.

What Is Verification/Extra Verification ?

Once you submit an order, it is forwarded to our Verification Department. Here, we scrutinize each transaction to detect any potential fraudulent activity. Depending on the specifics of the transaction, your order may be subject to an "Extra-Verification" process. In such cases, you will receive an email asking for identification documents, such as a Driver's License or Passport, along with the last four digits of the credit card used for the purchase. In rare circumstances, you may be required to send a photograph of yourself holding both your identification and credit card. An example photo will be included in the email for your reference. This procedure is implemented to confirm that the individual placing the order is indeed the authorized cardholder. Please note that these emails are not stored on our servers; and in the rare cases where this Extra Verification is deemed necessary, all sensitive material is immediately and permanently deleted at the time the order is accepted.

How do I find my order number?

Your Order # will be in your Confirmation Email, or when you log in to your account on our website.

Can I cancel or update my order?

Once your order is placed, we immediately begin preparing it—whether it’s in stock, backordered, made to order or custom made. Cancellations or modifications must be made within 24 hours of placing your order, as we quickly move forward with the fulfillment or creation process.

If you need to make any changes or cancel your order, please reach out to us at support@amityalexandra.com, and we’ll be happy to assist you.

Can I change my address?

If you notice that your address is wrong, please get in touch with us as soon as you can. We'll do our best to update it for you. However, we can't promise that we'll be able to make the change before your items are shipped, since we aim to send out orders quickly. We will make every effort to correct it in time, and if need be, we can coordinate with the Shipping Provider to return the package (which is properly insured during transit).

What do I do if my order arrives damaged?

If this ever happens, please contact us as soon as possible at support@amityalexandrajewelry.com.

2. Product Authenticity & Guarantee

What if a piece gets tested as a different Material than what I purchased?

We are committed to maintaining top-notch quality standards for all the jewelry pieces we sell. To ensure that the gemstones and metals in our products are genuine, we implement a rigorous verification process. We stand by the authenticity of our products, and in the unlikely event that any item is found to be inauthentic, we offer a complete 100% refund of your purchase. We stand by our Product and take every precaution to ensure you get the very best quality as advertised.

3. Shipping

Does Amity Alexandra ship globally?

We work with a reliable third-party service to handle international shipping. As of now, we can ship to Canada and Europe. We'll update this list as we expand our ability to serve more countries around the world. If the country you're interested in isn't listed, please check back with us for updates.

Does Amity Alexandra ship to Puerto Rico, US territories or military bases?

At this time, we don't offer shipping to Puerto Rico, U.S. territories, or military bases. We are working on expanding our shipping options and hope to include these locations in the near future.

What are shipping options and costs?

After processing, all In Stock or Backordered items ship via USPS or FedEx within 2-3 business days for U.S. orders. Express shipping options are available at checkout for an additional charge.

Special Shipping Details: All Custom and Made to Order pieces are shipped at no cost via USPS or FedEx with full tracking and insurance and a signature required. Amity Alexandra insures the shipment until it is signed by the recipient, in which case it becomes the responsibility of the purchaser. We take extra care to ensure your package arrives safely and discreetly, using unbranded packaging without any company name or logo.

In the unfortunate event that your package is stolen during shipping, please file a police report and contact our customer service team immediately. While we can assist in the claim process, the shipping carrier (USPS or FedEx) typically requires the recipient to file the insurance claim directly, as they may request detailed information that only the recipient can provide. Once the claim is submitted, we are here to help ensure the process moves smoothly. If the item cannot be recovered, we will assist in arranging a replacement in accordance with our shipping policy.

We offer international shipping to specific countries through a reliable third-party shipping service. The majority of international orders are sent via USPS or DHL and typically arrive within 4 to 12 business days. The cost of shipping will be shown at checkout and varies based on your location and the level of service you choose.

Please note that any customs duties, taxes, VAT, or additional fees that may be applied by your country's customs authority are the responsibility of the customer. These charges are not included in the total price at checkout and must be paid by you upon delivery.

We recommend contacting your local customs office for more information about any potential charges prior to placing your order.

How do I track my order? What is the status of my shipment?

After your order has SHIPPED, you should receive an email that includes a link to track your package's progress. If you don't see this email, it's a good idea to check your other email folders, including junk, spam, and promotions. If you still can't locate the tracking information, please contact us at support@amityalexandrajewelry.com for assistance.

Where do you ship from?

Most of our packages are shipped from our main offices, which are located in Broomfield, Colorado, United States of America.

Signature Confirmation Policy

For orders that exceed $500 USD, a signature is required upon delivery. If you're unable to sign for the package, you have the option to use FedEx Delivery Manager to have it held at a FedEx office or to have it held at your local post office if it is shipped via USPS. Be advised that because of our Shipping Insurance and ID Verification Process, we CANNOT remove the “Signature Requirement” for your delivery.

4. Returns & Refunds

How do I return an Amity Alexandra item?

Amity Alexandra fully backs the quality of our products. For in stock and backordered items shipped to U.S. addresses, we have a 14-day return policy that starts from the day you receive your product. Unfortunately, we cannot accept returns or exchanges for international orders at this time. Within the U.S., items can be returned for a refund, store credit, or exchanged for another item, as long as they are in a condition suitable for resale and returned within 14 days. They must also be in their original packaging and include any free gifts that came with the purchase. There are some exceptions; for example, items that show signs of wear, damage, or have been altered in any way (like engraving or resizing) are not eligible for return or exchange. All returned items will go through a quality check before we accept them. To initiate a return, please email support@amityalexandrajewelry.com.

In addition, all Custom or Made to Order items are non-returnable and non-refundable. If for some reason you are unhappy with your custom purchase, we will do everything possible to rectify the situation. However, the original purchase is nonrefundable and any new changes to the design will have additional charges.

Please be aware that when you RETURN products, you'll be refunded only for the items themselves; any shipping fees you may have paid will not be included in the refund. It's important to return the item in its original Amity Alexandra packaging, as this helps keep the jewelry safe during shipping. Likewise, if you received a free gift with your purchase and don't return it, another $100 will be deducted from your refund.

If you're looking for a quick solution, you can opt for Instant Store Credit via a gift card, allowing you to place a new order right away. Alternatively, REFUNDS for returned items will be credited 5 back to your original payment method within 10 to 20 days after we receive your return. This time frame includes both inventory tracking and refund processing, in accordance with standard banking practices. If the credit card account you used for the purchase is now closed, please contact us at support@amityalexandra.com for further assistance or clarification.

How does Instant Credit work for Exchanges?

Most customers prefer to opt for an EXCHANGE rather than a refund when the need should arise. That’s why we offer instant store credit via a gift card, so you can place your exchange order right away—before sending back the original item.

Please note that while you can use this credit to purchase your new item immediately, the exchange will not ship until we have received and inspected the item you are returning. Once we process your return, we’ll ship your exchange right away.

If you don’t use the full amount of the instant credit, any remaining balance will be refunded to your original payment method once we complete your exchange.

Instant Exchange

If you'd like to use our instant exchange option, here's how it works:

Initiate Your Return: Once you email us at support@amityalexandrajewelry.com to initiate a return, we will issue you a gift card code for the value of the item you’re returning.
Shop with Your Gift Card: After receiving the gift card via email, you can use it to shop for any item on our website. Simply enter the gift card code at checkout to apply the credit toward your new order.
Refund and Deactivation: If you don’t use the gift card within 45 days, we will refund the amount to your original payment method, and the code will be deactivated.

Holiday Return and Exchange Policy

For purchases made between November 1st and December 31st, our Return & Exchange Policy is extended to 30 days from the date you receive your product. All of the standard conditions for Returns and Exchanges apply during this extended period.

5. Warranty & Insurance

Warranty

What is the Amity Alexandra warranty?

We take great care in making each Amity Alexandra item and fully stand by the quality of our products. We offer a six (6) month warranty that guarantees each piece of Amity Alexandra jewelry will be free from manufacturing flaws. For more details about Amity Alexandra's warranty, you can visit our Consumer Warranty.

What does the warranty cover?

Our Consumer Warranty covers Manufacturing Defects but does not cover wear and tear or damage incurred during use including items exposed to abuse or adverse environments, loss of stones or theft. Please treat all materials with proper care. Any repairs serviced by anyone other than Amity Alexandra will void this warranty.

Is the warranty transferable?

No, the Warranty is only valid for the original purchaser and is not transferable.

What is the process for claiming the warranty?

To claim the Warranty, please begin by emailing support@amityalexandrajewelry.com.

Are there any fees associated with warranty repairs?

Warranty repairs are free of charge, but customers are responsible for shipping costs to and from our repair center.

What if my item is discontinued?

If the item you purchased is no longer available, we will offer a replacement of equal or greater value.

Insurance

Does Amity Alexandra offer insurance? How should I insure my Amity Alexandra item?

At this time, Amity Alexandra doesn't provide insurance for the jewelry we sell. We suggest reaching out to an independent insurance company or your own insurance provider to explore options for insuring your Amity Alexandra jewelry. It is the responsibility of the consumer to properly care for and insure purchases with diamonds and gemstones.

What type of insurance should I consider for my Amity Alexandra jewelry?

Jewelry insurance can be purchased from Jeweler's Mutual and facilitated by Amity Alexandra. Your purchase can also be insured through your homeowners insurance policy. If a large diamond or gemstone at any time is found to be loose, it is the responsibility of the purchaser to stop wearing the piece of jewelry and immediately contact Amity Alexandra. We are not responsible for any cracked gemstones or diamonds, so it is imperative for the jewelry to be insured, cared for, and regularly inspected by the purchaser.

It is the responsibility of the consumer to regularly clean, care for, and have the purchase inspected regularly. Please note that build up from lotions and dirt forms underneath the stones causing upward pressure and ultimate stone loss. A jewelry care system is very inexpensive. Water, a gentle cleaner like Dawn dish soap and a toothbrush can also be used.

Why doesn't Amity Alexandra offer insurance?

At this time, we focus on providing high-quality products and have not expanded into offering insurance services.

How do I get my jewelry appraised for insurance purposes?

You can get your jewelry appraised by a certified gemologist. Some insurers may also require an official receipt from Amity Alexandra.

What should I do if my insured jewelry is lost or stolen?

If your insured jewelry is lost or stolen, contact your insurance provider immediately to start the claim process.

Will my insurance cover repairs?

Coverage for repairs depends on your specific insurance policy. Please consult your insurance provider for details.

Conditions & Exclusions

The Consumer Warranty is available only to the person who purchased the item from Amity Alexandra, or to whom the item was directly shipped by Amity Alexandra
Only pieces crafted by Amity Alexandra are eligible for the Consumer Warranty.
Maintenance, repair, sizing or other service performed by someone other than Amity Alexandra will void the Consumer Warranty.
Fine jewelry can be subjected to normal wear or and in select cases significant damage. We do not warrant damage due to normal wear, product loss, loss of stones, or theft.

Some examples of common jewelry issues that would NOT be considered manufacturing defects include:

Discoloration of precious metals due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
Tarnishing of precious metals.
Prongs, clasps, mechanisms and precious metals, in general, wear over time and may require “building up” or restoration work as a result of normal wear.
Lost stone or a stone that has fallen out due to chipping or breaking caused by normal wear or other damage, or wear and tear to a prong or setting.
Damage to stones, including chips, cracks, surface abrasion resulting from impact and from normal wear.
Discoloration or degradation of polish of pearls and stones based on exposure to chemicals.
Scratches, dents, cracks, or surface abrasions to precious metal surfaces, enamel, or ceramic material resulting from normal wear.

6. Payment & Taxes

Payment

What payment options does Amity Alexandra support?

Amity Alexandra accepts all major credit cards as well as PayPal. Amity Alexandra also partners with Affirm, Klarna, and Shop Pay.

Is my payment information secure?

Yes, all payment information is encrypted and securely stored.

Do you offer any discounts or promo codes?

Yes, we occasionally offer discounts and promo codes. Sign up for our VIP Circle to stay updated.

Can I use multiple payment methods for a single order?

Currently, we only allow one payment method per order.

What happens if my payment is declined?

If your payment is declined, your order will not be processed. Please check your payment details and try again.

Do you offer gift cards?

Yes, we offer digital gift cards that can be used for any purchase on our site.

Taxes

How is sales tax calculated?

Sales tax is calculated based on the shipping address and the current tax rate for that location.

Is sales tax included in the price?

Sales tax is not included in the item price and will be added during checkout. Please note that tax rates are subject to change and may vary depending on local tax laws.

Do you charge tax on gift cards?

No, gift cards are not taxed, but purchases made with gift cards will be subject to tax.

What if I'm tax-exempt?

If you are eligible for tax-exempt status, please contact us at support@amityalexandrajewelry.com with your documentation for verification.

Do you offer VAT refunds for international customers?

Currently, we do not offer VAT refunds for international orders.

7. Financing Options

Does Amity Alexandra offer any financing options?

Yes. We currently partner with Affirm, Klarna, and Shop Pay.

How does Affirm work? Are there additional fees?

Affirm is a flexible way to pay for your online purchases without using a credit card. With the Enhanced plan, you can split your purchase into smaller, interest-free payments over 3, 6, or 12 months, depending on your order amount.

Once you select Affirm at checkout, you’ll see exactly how much you’ll pay each month and the number of payments—there are no hidden fees or surprises. It’s a simple, transparent way to make your purchase more manageable while enjoying 0% interest for up to 12 months.

For more details, visit Affirm’s website.

How does Klarna work? Are there additional fees?

Klarna lets you split the cost of your purchase into smaller, more manageable payments. You can either pay later in 30 days with no interest or split your payment into 4 equal, interest-free payments, made every two weeks. Klarna also offers financing options that allow you to pay over 6, 9 12, or 36 months, depending on your eligibility and the merchant. If you're approved, Klarna will show you all the details upfront—like the monthly payment amount and any interest charges. The interest rates can range from 0% to 29.99%, depending on your credit and the financing option you choose. Klarna doesn’t charge any hidden fees, but make sure to read their terms before choosing a plan. You can find more information on Klarna's website.

How does Shop Pay work? Are there additional fees?

Shop Pay gives you the option to pay for your purchase all at once or break it up into 4 interest-free payments. If you choose the installment option, you'll pay the first payment at checkout, and the rest every two weeks—without any added interest or fees. It's a great way to budget for your purchase without worrying about hidden costs. Shop Pay also shows you a clear breakdown of your payment schedule before you complete the order. Keep in mind that installment plans are interest-free, but they are only available for certain items and merchants. For more details, visit the Shop Pay website.

8. Sizing

How do I measure my ring size?

Please see our size guidelines for a variety of options and step-by-step instructions. You can find these guidelines on our website here. If you still have questions, feel free to reach out to us to set up a one-on-one style session. An Amity Alexandra stylist will gladly help you figure out your sizes.

Does Amity Alexandra offer resizing?

At this time, we offer a one-time complimentary resizing on eligible rings (14k gold and platinum) for customers in the U.S. For other types of resizing, we'll look at each request on a case-by-case basis. Not every ring can be resized. To find out how to get your item resized, contact Amity Alexandra for details and assistance at support@amityalexandrajewelry.com.

Does Amity Alexandra offer sizes not listed on the site?

Yes. Amity Alexandra takes pride in being size inclusive. Contact Amity Alexandra for details and assistance at support@amityalexandrajewelry.com.

How accurate are your size guides?

Our size guides are very accurate and are designed to help you find the best fit. However, sizing can vary slightly based on the design of the jewelry.

Do you offer half sizes or quarter sizes?

Yes, we offer half and quarter sizes for certain ring designs. If you do not see your size listed for a particular product, contact us for custom sizing.

What if I order the wrong size?

If you order the wrong size, we offer a one-time complimentary resizing on eligible rings (14k gold and platinum) for customers in the U.S. Additional resizing may incur a fee.

Can I get my jewelry resized locally?

While you can get your jewelry resized locally, doing so may void any existing warranty on the product.

How long does resizing take?

Resizing usually takes about 1-2 weeks, not including shipping time.

Is there a cost for resizing?

Resizing is free for the first time on eligible rings (14k gold and platinum) for customers in the U.S. Subsequent resizing may come with a fee. Please note that not all rings can be resized.

How do I measure my size at home?

You can measure your size at home using a string and a ruler. Detailed instructions can be found in our size guide.

Do you offer custom sizes?

Custom sizes are available for certain products. Please contact us for more information.

9. Sustainability & Sourcing

Where are Amity Alexandra items sourced?

Amity Alexandra works with talented suppliers from different parts of the world. We choose our partners based on the unique skills and craftsmanship they offer, which helps bring our designs to life. Most of our main partners are in Italy, Germany, Thailand, India, and the United States. We're extremely selective about where we get our materials from, making sure to avoid areas that are dealing with conflicts. For instance, we don't get any products or materials from Russia.

What kind of gemstones does Amity Alexandra use?

At Amity Alexandra, we proudly use lab grown gemstones, lab diamonds, and moissanite in the majority of our designs. Lab grown stones are chemically and visually identical to their mined counterparts, but they come with the added benefit of being environmentally friendly and ethically sourced. These stones are created in controlled environments using advanced technology, ensuring that no mining or environmental disruption occurs.

Moissanite, in particular, is a brilliant and durable gemstone that offers stunning fire and sparkle— often even more so than diamonds. It’s a perfect alternative for those who want beauty and brilliance without the cost or ethical concerns that can sometimes accompany mined stones.

We prioritize sustainability and ethical practices in all our designs, which is why lab-grown stones and moissanite are key components of our collections. The only mined diamonds we use are black diamonds, salt and pepper diamonds, and occasionally natural melee diamonds. These melee diamonds are either recycled, repurposed, or ethically sourced, ensuring they align with our commitment to sustainability.

Both our black diamonds and salt and pepper diamonds come from trusted sources that align with our ethical standards, as lab-grown versions of these unique stones are not currently available.

Are Amity Alexandra diamonds certified conflict free?

Amity Alexandra follows the Kimberly Process Certification Scheme (KPCS), which is based on a United Nations Resolution from 2000. This process aims to stop the trade of diamonds that come from conflict zones. The Kimberly Process uses a warranty system that tracks diamonds from their source to the final product. Every rough diamond has to have a validated KPCS certificate to move through the supply chain. We at Amity Alexandra make sure that all our diamond suppliers and makers provide this certificate, so we know the diamonds are conflict-free.

How should I recycle Amity Alexandra packaging?

Our online shipping boxes are completely recyclable. Every package from Amity Alexandra is made out of 100% recycled materials and is designed to be kept and used again. We created these boxes to serve as keepsakes where you can store your jewelry or other special items.

Where do you source your metals and gemstones from?

We source our metals and gemstones from certified suppliers who adhere to ethical and sustainable practices.

Do you offer any eco-friendly or lab-grown alternatives?

Yes, we offer lab-grown diamonds and other eco-friendly gemstone options. This will be clearly noted in the item description on the item page of our online store.

Is your packaging eco-friendly?

Yes, all our packaging is made from 100% recycled materials and is designed to be reusable.

Do you have any certifications for sustainability?

We are in the process of obtaining various sustainability certifications to further validate our commitment to ethical sourcing and environmental responsibility.

How do you minimize waste in your production process?

We use a lean manufacturing approach to minimize waste, and any waste that is produced is recycled or repurposed.

Do you have a recycling program for old jewelry?

We are currently developing a recycling program where customers can send back old jewelry for recycling or repurposing. We do offer refining services for old jewelry on custom orders. Please contact support@amityalexandrajewelry.com to find out more.

What steps are you taking to reduce your carbon footprint?

We are actively working on reducing our carbon footprint by optimizing our supply chain and using renewable energy sources wherever possible.

Are your products cruelty-free?

Yes, we ensure that no animals are harmed in the sourcing and production of our products.

Do you use fair labor practices?

Absolutely, we only partner with suppliers and manufacturers who adhere to fair labor practices.

10. Repairs

Can I have my Amity Alexandra piece repaired?

Each piece of Amity Alexandra jewelry is made with great attention to detail, following the highest quality standards. Right now, we can only provide repair services to customers who live in the U.S. If 12 you need a repair, please reach out to us by email at support@amityalexandrajewelry.com. For those living outside the U.S. who need a repair for their Amity Alexandra jewelry, you can also contact us through the same email address.

What is the cost to have an Amity Alexandra item repaired?

All repairs are individually assessed and a service quote is provided. Once approved, we will work swiftly and carefully to complete the service.

How long does it take to have an item repaired?

Repairs usually take about two to three weeks to complete. But if we need a special part, it might take a bit longer. We'll let you know the timeline before we start the repair.

11. Customs, Made To Order and Pre-Orders

What is the Custom Jewelry Service?

Our Custom Jewelry Service is all about creating a one-of-a-kind piece of jewelry that reflects your personal style and story. Every piece we create adheres to the highest standards of design, craftsmanship, and individuality, ensuring that your jewelry is as unique as you are.

How do I get started with a custom project?

Ready to create something truly special? You can start your custom journey by scheduling a consultation through the “Start Your Project”. This private consultation allows us to dive into your vision, preferences, and dreams for your custom piece.

What are the details I need to provide for my custom order?

To get started, we’ll ask you to provide key details such as the type of jewelry, preferred metal, gemstones or diamonds you'd like to include, and any specific design ideas or inspirations you have in mind. If you don’t yet know the answers, don't worry—we’ll guide you through the process to make sure no detail is overlooked.

Is there a design fee/deposit?

A non refundable deposit is required for all custom design projects. The amount of the deposit is determined at the initial consultation. The deposit confirms and books the project. Full payment is required when the custom design is approved by the customer and before creation of the final approved custom design begins.

Can I get a refund or return my custom piece?

Once production has started, the deposit becomes non-refundable. Custom pieces cannot be returned. If you cancel your order after production has started, you'll be responsible for any non-recoverable costs, in addition to the design fee.

What if I need my piece resized?

You're responsible for providing accurate sizing information before production starts. Resizing is available on a case-by-case basis for a flat fee of $50. Some pieces, like eternity bands or intricate settings, cannot be resized. Therefore, the Customer must provide accurate sizing information during the initial Consultation, otherwise there could be additional charges incurred on the part of the Customer.

Will my custom piece be appraised?

We provide a detailed invoice breakdown for all custom jewelry, but we do not offer appraisals directly. However, if you’re interested in getting an appraisal, we can help facilitate the process by connecting you with a trusted appraiser.

Is there a Warranty on custom pieces?

We offer a 1-year Warranty on Custom Projects, effective from the date of purchase. This covers complimentary repairs for any damages not resulting from unusual or extreme wear. Note that the warranty does not cover loss, theft, or damage to center stones.

Are there any additional fees for repairs on Customs?

All repairs are free within the Warranty period, although shipping fees may apply. We reserve the right to assess the extent of the damage and may charge additional fees if necessary.

How long does it take to receive a Made-To-Order item?

Made-to-order items are custom made for our clients. 3-6 weeks is typically required to custom craft an Amity Alexandra piece.

Can I cancel or return a made-to-order item?

No. Made-to-order and Customized or engraved pieces cannot be canceled or returned.

12. Customer Service

Our Commitment to Excellent Customer Service:

At Amity Alexandra, we're dedicated to giving you the best shopping experience possible. We believe that excellent customer service is more than just answering your questions; it's a commitment to making sure you're satisfied with your entire journey with us, from browsing to buying and beyond.

Handling Inquiries, Complaints, and Feedback:

We take all customer inquiries, complaints, and feedback seriously. If you have a question or concern, our customer service team is trained to resolve it as quickly and efficiently as possible. We use your feedback to continually improve our products and services. If you're not happy with your purchase or experience, we want to know so we can make it right.

Contact Information and Response Timeframes:

You can reach out to our customer service team via email at support@amityalexandrajewelry.com. Our typical response time is within 24 to 48 hours on business days. For more complex issues that may require more time, we'll keep you updated on our progress as we work to resolve the matter.

We're here to help you every step of the way, and we won't be satisfied until you are. Thank you for choosing Amity Alexandra.

13. Social Media & Reviews

Engagement on Social Media Platforms

At Amity Alexandra, we love connecting with our customers through social media. It's a great way for us to share updates, offer special promotions, and hear what you think. While we encourage open 14 dialogue, we also have a responsibility to create a safe online environment for both our customers and employees. We reserve the right to remove comments or posts that are offensive, inappropriate, or harmful.

Guidelines for Reviews and Comments

We appreciate your feedback and reviews, as they help us improve and serve you better. If you have a concern or issue, our customer service team is eager to help. While you can reach out to us through our social media inbox, for faster and more effective assistance, we recommend emailing support@amityalexandrajewelry.com or use our Live Chat System. This ensures that your issue is properly tracked and resolved in a timely manner.

Social Media Contests and Promotions

From time to time, we may run contests or promotions on our social media platforms. Each contest will have its own set of rules and guidelines, which will be clearly stated in the contest announcement. Participation in these contests implies that you agree to these terms. Please note that all contests are subject to local, state, and federal laws and regulations.

By engaging with us on social media, leaving reviews, or participating in our contests, you agree to abide by this Social Media & Reviews Policy. Thank you for being a valued Amity Alexandra customer.

14. Code of Conduct & Ethics

Expected Behavior:

At Amity Alexandra, we're committed to maintaining a respectful and safe environment for both our employees and customers. We expect all interactions, whether in person, online, or over the phone, to be conducted in a polite and professional manner.

Prohibited Actions:

We have zero tolerance for any form of harassment, discrimination, or fraud. This includes, but is not limited to, offensive language, aggressive behavior, and any attempt to deceive or scam the company or other customers.

Consequences for Violating the Code:

Violating this Code of Conduct & Ethics will result in immediate action. Depending on the severity of the violation, consequences may range from a warning to legal action. We also reserve the right to refuse service to any customer for any reason, especially if this Code of Conduct is violated.

By engaging with Amity Alexandra, you agree to abide by this Code of Conduct & Ethics. Thank you for your cooperation and for being a valued customer.

15. Store Security

E-Commerce Website Security:

When it comes to our online store, we use state-of-the-art security technology to protect your personal information. Our website is equipped with Secure Socket Layer (SSL) encryption, making sure that all data transferred between your web browser and our website is secure.

Credit Card and Data Security:

We understand that the security of your credit card information and personal data is crucial. That's why we comply with industry-standard security protocols and regularly update our systems to tackle emerging security threats. In the unlikely event of a data breach, we will promptly inform affected customers and take immediate steps to remedy the situation.

By shopping with Amity Alexandra, you can be confident that we are taking all necessary steps to protect your personal information. Thank you for trusting us!

16. Force Majeure

Neither party will be held accountable for not meeting their responsibilities under this contract, except for payment duties, if they are unable to do so due to circumstances beyond their control ("Impacted Party"). These circumstances, known as "Force Majeure Events," include but are not limited to natural calamities, health crises, military conflicts, civil disturbances, governmental actions, and economic upheavals.

The Impacted Party must inform the other party within 15 days of the event, indicating how long they expect the disruption to last. They must make a sincere effort to resolve the issue and lessen its impact. Once the situation is under control, they should resume their contractual duties as quickly as possible.

If the Impacted Party is unable to resolve the issue within 30 days after notifying the other party, then the other party has the right to terminate contracts related to Custom Projects. Be advised that any “Pay over Time” Financing will be an Agreement between the Customer and a 3rd Party Financing provider that will engage with the Customer under a separate Agreement.

When the unexpected happens, we're here to help you every step of the way, and we won't be satisfied until you are. Thank you for choosing Amity Alexandra.

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